[Hiring] Head of Customer Operations @Wiz

Role Description

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context.

The Head of Customer Operations will play a pivotal strategic and operational role in aligning cross-functional execution, team management, and operational rigor across Customer Engineering, Post Sales, and Renewals. Reporting directly to the Head of GTM Operations, this leader will drive operational excellence in dedicated support of Fred Meek and his broader business objectives.

The core objective of this role is to integrate and consolidate the Technical, Renewals, and Post-Sales teams into a single, cohesive operational engine. By establishing unified processes, cross-functional governance, and streamlined execution models, this leader will eliminate operational silos, increase agility, and ensure end-to-end accountability across the customer lifecycle. They will also drive automation and efficiency throughout the organization.

In this position, you will manage multiple teams, providing leadership, setting functional priorities, and driving strategic alignment across all sub-teams supporting the Pre-Sales & Post-Sales organizations.

Responsibilities

• Lead the operational integration and alignment of the Technical, Renewal, and Post-Sales functions.
• Establish unified operational frameworks, standardized handoff protocols, and shared cadence routines across pre-sales technical alignment, renewals, and post-sales delivery.
• Identify operational redundancies, bridge communication gaps between teams, and build end-to-end visibility to better enable and support the Post Sales leadership.
• Maintain close alignment with GTM Leadership to report on operational health, resource utilization, organizational risks, and key performance initiatives.
• Partner regularly with Leadership to translate business priorities into structured operational roadmaps and track progress against strategic targets.
• Drive key operational efficiencies that align to the organization's KPIs (Net Retention Rate, On-Time renewals, POV win-rate and lifecycle as well as other metrics).
• Define clear scope, ownership structures, and performance benchmarks for each managed leader and their team members.
• Cultivate a high performing, transparent, and collaborative team culture across technical and customer-facing domains, utilizing the Servant Leadership style as a core anchor.
• Oversee team tooling, resource allocation, and budget considerations to maximize operational leverage and return on investment.

Qualifications

• Substantial experience in business operations, strategy, or operational leadership within a high growth or enterprise tech organization.
• Minimum of 5-8 years of Global Leadership experience.
• Proven track record of consolidating and leading complex, cross-functional teams (specifically encompassing Technical, Renewals, and Post-Sales/Services teams).
• Demonstrated experience as a direct manager with a history of coaching, developing, and scaling management talent.
• Exceptional strategic insight with strong hands-on capabilities in building operational processes, governance frameworks, and data-driven management models.

Preferred Qualifications

• Strong understanding of pre-sales technical engagements, renewal sales motion, and post-sales adoption strategies.
• Experience navigating matrixed organizations and acting as a key liaison between senior executive leadership and functional execution teams.
• Advanced analytical and executive presentation skills.