[Hiring] Guest Support Specialist @Nestify

Role Description

The 'Guest Support Specialist' (fully remote) manages and resolves Guest related inquiries, concerns, and issues in a timely and professional manner to ensure an enjoyable stay for all Guests.

• Respond to Guest related issues and concerns via various platforms such as ‘Chat’, ‘E-mail’ and ‘Phone’;
• Communicate effectively and efficiently with Guests;
• Troubleshoot and report Guest related issues and concerns as communicated by Guests;
• Action Guest related issues by reporting property related issues to the Property Manager, follow up to ensure property related issues are attended to timeously and keep Guests informed;
• Oversee, coordinate, and manage the Guest ‘Check in’ and Guest ‘Check out’ process;
• Ensure an effective Guest Support shift handover takes place from one shift to the next Guest Support Specialist Shift to ensure ongoing and seamless Guest support services is maintained.

Qualifications

• Strong verbal and written communication in English
• Be technologically savvy – working with various software applications;
• The ability to handle various functions simultaneously and a keen sense of detail.
• Business related degree (Preferable);
• 1 to 2 years work experience working in a Guest Support function;
• General good practical working knowledge of Guest support functions in the hospitality industry
• Strong administrative task and management experience;
• Work experience having worked remotely preferably into the UK market
• A proven track record of working independently without the need to be closely managed

Requirements

• 5 days a week based on a rotating roster - Monday to Sunday - 9 hours a day, 1 hour lunch
• Rotating 2 days off a week
• Working hours - 15:00 to 24:00 (3pm in the afternoon to 12am midnight)

Benefits

• A full-time freelance contract;
• Competitive remuneration package;
• Fully remote work in a global team;
• Generous annual leave;
• A Company culture that values loyalty, hard work, dedication, high performance, and work-life balance;
• An opportunity to grow in your career in terms of acquiring new skills and work experience;