[Hiring] Customer Service Associate @StaffRight

Role Description

We’re currently looking for a detail-oriented Insurance Support professional to support a Commercial Insurance team. If you’re highly organized, proactive, and love helping clients and teams run smoothly, we’d love to meet you!

• Handle incoming calls related to First Notice of Loss (FNOL) and deliver excellent telephone customer service with empathy and professionalism
• Interact with policyholders, claimants, agents, and internal teams to support the FNOL process for Property and Casualty claims
• Enter FNOL report details, loss information, and claim documentation into the system
• Electronically file documentation and assist with services such as mitigation letters, towing/salvage coordination, coverage verification, and policy reviews
• Support the team by processing invoices and managing vendor coordination
• Maintain accurate client and policy records by entering up-to-date information into the system
• Spot opportunities to improve workflows and suggest more efficient ways to handle admin tasks

Qualifications

• Excellent written and verbal communication skills in English
• Prior experience in administrative support, preferably in an insurance or professional services setting
• Available to work in US time zones
• Available to start within 2 weeks of job offer

Requirements

• Comfortable in using time trackers (e.g. Time Doctor)
• Own laptop/desktop, noise-cancelling headphones, and webcam
• Reliable internet connection (at least 50 Mbps)
• Available backup equipment in cases of power and internet outages
• Proficiency with Microsoft Office tools and Google Workspace

Benefits

• 💰 Competitive Compensation: Monthly salary of PHP 30,000-PHP 40,000, with flexibility for higher compensation based on experience and qualifications.
• 🏥 Comprehensive Health Coverage: Access to high-quality medical insurance for you and your loved ones.
• ✈️ Paid Time Off and Sick Leave: Generous paid time off and sick leave policies for work-life balance.
• 🎉 Service Recognition and Rewards: Celebrate milestones with our Elite VA program, honoring commitment and achievements.