[Hiring] Guest Experience Specialist @Hopesglobalgetaways

Role Description

We are looking for personable, organized individuals who enjoy creating positive experiences and helping others navigate important decisions. As a Guest Experience Specialist, you will support travelers as they research, prepare, and organize their upcoming vacations.

• Welcome client inquiries and gather details about upcoming vacation plans
• Learn each traveler's priorities, interests, preferred dates, destination ideas, and budget considerations
• Search available vacation products such as hotels, resorts, cruises, transportation, tours, excursions, and activities
• Narrow down available choices based on the traveler's individual requirements
• Explain relevant options clearly so clients can make informed decisions
• Assist with coordinating selected vacation components through authorized travel resources
• Organize reservation information and keep important trip details easy to access
• Supply travelers with confirmations, schedules, itinerary information, and applicable documentation
• Keep track of upcoming deadlines, required information, and unfinished planning items
• Check in with clients as their departure date approaches
• Respond to questions regarding reservations, schedules, and trip preparations
• Assist with routine modifications, cancellations, special requests, and other reservation-related needs
• Carefully review names, dates, destinations, and booking information for accuracy
• Record client preferences, correspondence, and travel details within designated company systems
• Continue learning about destinations, travel products, and supplier offerings through educational programs

Qualifications

• Strong communication and active-listening skills
• Friendly, professional approach to customer interactions
• Ability to understand individual client needs and provide thoughtful assistance
• Strong organization and ability to keep track of multiple responsibilities
• Careful attention to reservation information, deadlines, and documentation
• Confidence researching and comparing information online
• Comfortable learning new web-based systems and digital tools
• Ability to communicate effectively through phone, email, messaging, and virtual platforms
• Resourceful approach when plans, availability, or client needs change
• Good judgment and practical problem-solving skills
• Dependable follow-through and time-management habits
• Ability to remain productive and accountable while working remotely
• Basic computer skills and reliable internet access
• Must be at least 18 years of age
• Must be legally authorized to work and reside in the US, UK, Mexico, Australia, Spain, or another approved region

Benefits

• Remote work within approved locations
• Flexible part-time and full-time scheduling
• Beginner-friendly training and onboarding
• No previous travel-industry experience required
• Guidance from experienced team members
• Supplier education and destination-learning opportunities
• Access to approved travel-planning tools and resources
• Continued professional and skill development
• Opportunities to take on additional responsibilities as experience grows
• Performance-based recognition and incentive opportunities
• Qualifying travel discounts and industry benefits
• Collaborative virtual team support
• Ongoing educational programs and resources