[Hiring] German Speaking Customer Support Representative @Ignite

Role Description

Are you a fluent German speaker eager to build an international career with the ultimate flexibility of working from home in sunny Greece?

We are a leading global Business Process Outsourcing (BPO) partner providing high-end customer care, technical assistance, and administrative solutions for major worldwide brands. We carefully match your unique background, skills, and personal preferences to the project that suits you best.

What You Will Do

• Customer Engagement: Assist German-speaking customers via telephone, email, live chat, or messaging channels with clarity, empathy, and professionalism.
• Issue Resolution: Diagnose, troubleshoot, and resolve inbound customer inquiries, account requests, and product or service questions.
• Data Management: Record customer interactions, escalation notes, and status updates accurately within our centralized CRM systems.
• Service Excellence: Maintain high customer satisfaction (CSAT) scores by adhering to project guidelines and quality assurance (QA) benchmarks.
• Continuous Collaboration: Partner closely with cross-functional support teams and team leads to optimize process workflows.

Qualifications

• Language Skills: Native or fluent German (C1/C2 level) in both spoken and written communication, combined with working English proficiency (B2 level) for training modules and internal operations.
• Digital Literacy: Comfortable operating modern computer systems, standard software applications, and CRM platforms.
• Communication Skills: Exceptional verbal and written interpersonal abilities paired with an active-listening mindset.
• Remote Setup Readiness: A quiet, distraction-free home office environment equipped with a stable, high-speed internet connection (hardware IT equipment supplied by the company).

Requirements

• EU citizenship, an active Greek work permit, or valid authorization to work in Greece.

Benefits

• Compensation & 14-Month Pay Structure: €1,200 – €1,400 gross monthly base salary (based on project assignment and experience), distributed across 14 annual payments under Greek labor law.
• Shift Options & Flexibility: Full-time employment (40 hours per week) featuring flexible shift models tailored to operational requirements and personal preferences.
• Relocation Package (For Candidates Moving to Greece): Pre-paid flight ticket to Greece, up to 2 weeks of company-paid hotel accommodation upon arrival, and dedicated administrative support for Greek bureaucracy.
• Growth & Development: Targeted project matching, fully paid professional training from day one, and clear internal promotion pathways.
• Workplace Perks & Benefits: 100% remote working flexibility, public health insurance, employee assistance programs, local retail and gym discounts, and virtual team-building activities.

How to Apply

Submit your updated CV in English or German to kick off the recruitment process! Our team will reach out promptly to schedule an initial introductory chat and discuss which project aligns best with your profile.