[Hiring] Customer Support Specialist @Flo Health

Role Description

Our Support team helps our users by answering their questions and solving issues that they have. We only support our users by e-mail, so there is no need to hang on the phone for the whole day!

We have two different schedules within our Support Team. This position follows a cycle of 2 active days and 2 days off, repeating continuously, including public holidays. Each active period lasts 11 hours.

We are looking for an independent contractor (EU time zone) for a freelance contract.

Qualifications

• Excellent command of English is a must
• Strong communication and problem-solving skills
• Patience and an ability to handle stress
• Love of modern technologies
• Knowledge of one more foreign language will be a plus (nice to have)

Requirements

• Responding to user requests about the app usage in a timely and accurate way via email
• Escalating issues to the engineering team
• Identifying and analyzing user needs to provide insights to the product team
• Contributing to the projects that would help to improve our current Support processes

Benefits

• Competitive salary and annual reviews
• Opportunity to participate in Flo’s performance incentive scheme
• Paid holiday, sick leave, and female health leave
• Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents
• Accelerated professional growth through world-changing work and learning support
• In-person collaboration and work in a hybrid model, with 3 days per week spent in the office
• 5-week fully paid sabbatical at 5-year Floversary
• Flo Premium for friends & family, plus more health, pension and wellbeing perks