[Hiring] Customer Support Specialist @beehiiv

Role Description

As a Customer Support Specialist at beehiiv, you will:

• Act as the main point of contact for any customer escalations to drive resolution in a timely, proactive manner.
• Be available to work nights, weekends, and holidays – looking to have someone who can work one weekend day per week.
• Become the customer advocate to drive cross-functional projects and initiatives across Sales, Product, and Support.
• Work diligently to unblock and assist users to achieve their desired outcome.
• Create and maintain thorough documentation and processes to both assist users and improve internal processes.
• Build reusable assets — prompts, macros, documentation, small automations — that make the whole team faster, not just your own queue.

Qualifications

• 3+ years of working in a similar support role.
• Prior experience working with Zendesk and other support tools.
• Excellent customer relationship management skills.
• Solid communication, listening, and writing skills.
• Technical problem-solving skills and resolves user issues with care.
• Strong organization skills: able to work independently with little direction when necessary.
• Genuine excitement about scaling a nascent platform.
• An ownership mentality.
• Experience building something with AI and seeing it through: prompts, workflows you refined, a repetitive task you automated away.
• Experience working at an email platform is a huge plus.

Requirements

• Join a fast-growing new team that prioritizes velocity.
• High impact and high visibility.
• Autonomous and excited about owning projects.
• Excited about new challenges and executing creative solutions.

Benefits

• Competitive salary.
• Stock options.
• Health, dental, and vision insurance.
• 401(k) employer match.
• Unlimited PTO (mandatory 10 days per year minimum).
• Annual in-person team retreat.
• Unlimited book budget.
• Monthly Wellness Days.