[Hiring] German-Speaking Customer Advisor @Ignite

Role Description

Are you a fluent German speaker looking to build an international career with the flexibility of working from home in sunny Greece? We are a world-leading Business Process Outsourcing (BPO) partner delivering high-value customer support, technical support, and administrative services for top global brands.

• Customer Engagement: Assist German-speaking customers via phone, email, live chat, or messaging channels with clarity, empathy, and professionalism.
• Issue Resolution: Diagnose, troubleshoot, and solve inbound customer inquiries, requests, account issues, or product/service questions.
• Data Management: Accurately log customer interactions, escalation notes, and status updates into our centralized CRM platforms.
• Service Excellence: Maintain high customer satisfaction ratings (CSAT) by adhering to project guidelines and quality assurance (QA) standards.
• Continuous Collaboration: Work closely with cross-functional support teams and team leaders to continuously improve process workflows.

Qualifications

• Native or fluent German (C1/C2 level) (spoken and written)
• Working knowledge of English (B2 level) for training and internal operations
• Comfortable navigating modern computer operating systems, standard software applications, and CRM platforms
• Exceptional verbal and written interpersonal skills with an active-listening mindset
• A quiet, distraction-free home office environment with a stable high-speed internet connection (hardware IT equipment provided)

Requirements

• EU citizenship, an active Greek work permit, or valid authorization to work in Greece

Benefits

• Compensation & 14-Month Pay Structure: €1,200 – €1,400 gross monthly base salary (tailored to project assignment and experience), issued across 14 salary payments per year under Greek labor law (12 regular monthly salaries + Christmas bonus, Easter bonus, and Summer holiday allowance) + Monthly performance bonuses.
• Shift Options & Flexibility: Full-time (40 hours per week, standard 5-day schedule) featuring flexible shift models to align with operational needs and personal preferences.
• Relocation Package (For Candidates Moving to Greece): Pre-paid flight ticket to Greece, up to 2 weeks of fully paid hotel accommodation upon arrival, and administrative support for Greek bureaucracy (AFM tax registration, AMKA social security, bank setup, and long-term housing search).
• Growth & Development: Diverse project matching (Tech, Finance, Retail, Travel, Media), fully paid professional onboarding/training, and clear internal career pathways (over 70% of leadership promoted internally).
• Workplace Perks & Benefits: 100% remote work flexibility from anywhere in Greece, public health insurance, employee assistance programs, local store/gym discounts, and virtual team-building events.