[Hiring] Danish Speaking Customer Support Analyst @Recruitment By Ierotheos

Role Description

We are currently seeking a talented individual for a Danish Speaking Customer Support Analyst – Fintech position in Bulgaria. This role offers a unique opportunity to advance your career within the FinTech sector while joining one of the most sought-after Danish-speaking jobs in Europe, set in the vibrant, historical heart of Sofia.

• Provide high-level support to users of modern financial platforms, ensuring seamless navigation of digital banking and payment services.
• Analyze and resolve technical and financial inquiries, maintaining the highest standards of security and regulatory compliance.
• Act as a brand ambassador, delivering premium service that reflects the innovative nature of the FinTech industry.
• Collaborate with internal departments to streamline workflows and enhance customer satisfaction for our Danish-speaking client base.
• Monitor and troubleshoot transaction-related issues, escalating complex financial queries to the appropriate technical teams.
• Maintain detailed records of customer interactions within the CRM system to ensure accurate reporting and service excellence.
• Stay updated on the latest financial technologies and security protocols to provide informed guidance to users.

Qualifications

• Native or fluent Danish (spoken and written).
• Valid EU passport (mandatory).
• Professional proficiency in English for internal communication and documentation.
• Prior experience in customer support or the financial sector is considered a significant advantage for this position.
• Exceptional problem-solving skills and a strong interest in the FinTech industry.
• A proactive attitude toward living and working in Sofia, Bulgaria.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Company Description

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and industry-leading enterprises across Europe. As experts in high-stakes recruitment, we specialize in identifying exceptional professionals for the most dynamic sectors, including the rapidly evolving FinTech industry.