[Hiring] German-Speaking Customer Advisor @Eco Plus Solutions AB

Role Description

Are you a fluent German speaker looking to build an international career with the flexibility of working from home in sunny Greece? We are a world-leading Business Process Outsourcing (BPO) partner delivering high-value customer support, technical support, and administrative services for top global brands. Because we host a diverse portfolio of international projects across multiple industries—including tech giants, fintech, e-commerce, automotive, travel, and media—we match your unique profile, skills, and personal preferences to the project that best fits you. Whether you are already based in Greece or looking to relocate from abroad, we offer a comprehensive support package to make your transition seamless.

Qualifications

• Native or fluent German (C1/C2 level) (spoken and written)
• Working knowledge of English (B2 level) for training and internal operations
• Comfortable navigating modern computer operating systems, standard software applications, and CRM platforms
• Exceptional verbal and written interpersonal skills with an active-listening mindset
• A quiet, distraction-free home office environment with a stable high-speed internet connection (hardware IT equipment provided)

Requirements

• Assist German-speaking customers via phone, email, live chat, or messaging channels with clarity, empathy, and professionalism
• Diagnose, troubleshoot, and solve inbound customer inquiries, requests, account issues, or product/service questions
• Accurately log customer interactions, escalation notes, and status updates into our centralized CRM platforms
• Maintain high customer satisfaction ratings (CSAT) by adhering to project guidelines and quality assurance (QA) standards
• Work closely with cross-functional support teams and team leaders to continuously improve process workflows

Benefits

• €1,200 – €1,400 gross monthly base salary (tailored to project assignment and experience), issued across 14 salary payments per year under Greek labor law (12 regular monthly salaries + Christmas bonus, Easter bonus, and Summer holiday allowance) + Monthly performance bonuses
• Full-time (40 hours per week, standard 5-day schedule) featuring flexible shift models to align with operational needs and personal preferences
• Pre-paid flight ticket to Greece, up to 2 weeks of fully paid hotel accommodation upon arrival, and administrative support for Greek bureaucracy (AFM tax registration, AMKA social security, bank setup, and long-term housing search)
• Diverse project matching (Tech, Finance, Retail, Travel, Media), fully paid professional onboarding/training, and clear internal career pathways (over 70% of leadership promoted internally)
• 100% remote work flexibility from anywhere in Greece, public health insurance, employee assistance programs, local store/gym discounts, and virtual team-building events

How to Apply

Submit your updated CV in English or German to start the recruitment process! Our team will contact you for an initial introductory interview to discuss which project best matches your profile.