[Hiring] Fulfillment Support Specialist @SupportYourApp

Role Description

Join our community as a Fulfillment Agent and thrive in a multicultural and multilingual environment while working with innovative digital solutions. Unlock your potential by mastering new skills, solving operational challenges, and achieving challenging goals in cooperation with our People First management approach.

• Create, verify, and assign orders accurately in accordance with established procedures and fulfillment requirements;
• Coordinate with internal teams via instant messaging to support scheduling, reporting, and order fulfillment;
• Respond to internal and external queries regarding fulfillment operations, providing clear, timely, and empathetic communication;
• Track orders, monitor their status, and follow up on outstanding tasks to ensure timely fulfillment;
• Identify and escalate delayed or at-risk orders to the relevant teams, following up to support their resolution;
• Handle order-related issues, including shipping, delivery, and return inquiries, coordinating with relevant teams when necessary;
• Maintain accurate order information, inventory updates, and fulfillment records in the relevant systems;
• Follow established processes, manage priorities effectively, and contribute to meeting team performance targets and KPIs.

Qualifications

• Excellent English communication skills (at least C1 level);
• At least 1 year of experience in customer support is required;
• 6 months to 1 year of experience in fulfillment;
• Strong communication, empathy, and problem-solving skills;
• Excellent organizational skills, attention to detail, and time management;
• Ability to multitask, prioritize requests, and handle escalations;
• Familiarity with CRM tools, order management systems, and basic logistics processes;
• Adaptability, technical aptitude, and a willingness to learn new tools;
• Strong sense of ownership, accountability, and focus on KPIs.

Requirements

• Previous experience as a Customer Success Manager will be a great plus.

Benefits

• Fixed schedule: Monday–Friday, 9:00 AM–6:00 PM (GMT+2);
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.