[Hiring] Freelance Senior Customer Experience Consultant Trainer @CXG

Role Description

We are looking for Freelance Senior Customer Experience Consultant Trainer (Automotive) to support a global training project for a luxury automotive brand.

The objective is to build a pool of experienced trainers across several key markets to ensure high-quality local delivery.

This is a freelance opportunity, with the goal of establishing a reliable pool of trainers for ongoing collaboration on this project.

Markets & Languages

• Europe: German-speaking trainers (Germany, Austria, or Switzerland preferred), Polish-speaking trainers (preferred location Poland)
• Americas: Brazilian Portuguese-speaking trainers (Preferred location: Brazil)

What You Will Be Doing

• Deliver in-class and/or remote training sessions
• Facilitate interactive workshops with a strong focus on engagement and participation
• Engage confidently with client-facing teams and senior stakeholders
• Potential involvement in Train-the-Trainer sessions
• Adapt training delivery to local market context while maintaining global standards

Qualifications

• Senior-level Customer Experience trainer
• Strong experience in the automotive industry (premium/luxury preferred) or a relevant related industry
• Proven experience in training delivery and workshop facilitation
• Comfortable engaging managers and senior stakeholders
• Ability to deliver interactive training formats, not limited to presentations
• Fluent in the local language of the market, plus a good level of English

Project Scope & Timeline

• Scope: Training delivery (in-class and/or remote), with potential involvement in Train-the-Trainer.

Benefits

• You will be part of a global network of trainers working on premium automotive projects
• Delivering impactful learning experiences
• Collaborating with international teams in a dynamic environment