[Hiring] Finnish Speaking Zalando Customer Expert @Mercier Consultancy Group

Role Description

We are currently seeking a motivated professional for the Finnish Speaking Zalando Customer Expert position in Greece to represent one of the world's leading fashion retailers. This role offers the perfect blend of a career in the dynamic retail industry and an opportunity to enjoy the Mediterranean lifestyle through our comprehensive relocation support.

• Act as the primary point of contact for customers in the online retail sector, resolving inquiries with a premium service mindset.
• Manage order processing, tracking, and returns for Zalando shoppers with high attention to detail.
• Provide expert fashion and sizing advice to enhance the online shopping experience for Finnish-speaking clientele.
• Handle complaints or delivery issues promptly to maintain the high brand standards expected in the retail industry.
• Collaborate with internal teams to ensure seamless communication between warehouse logistics and customer satisfaction.
• Maintain detailed logs and reports on customer interactions to support continuous improvement of retail operations.
• Stay updated on seasonal fashion trends and promotional events to provide accurate information to customers.

Qualifications

• Native or fluent Finnish (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to work within the European Union.
• Proven experience in customer service or the retail industry is considered a strong advantage.
• Excellent communication skills and a passion for fashion and e-commerce.
• A proactive, problem-solving attitude suitable for remote or office-based work environments in Greece.
• Ability to navigate multiple software platforms simultaneously to assist retail shoppers efficiently.

Benefits

• Competitive Monthly Salary
• Fully Paid Training on products and retail systems.
• Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Attractive bonus structure including 2 Extra Salaries Per Year (13th and 14th salary).
• And Much More...