[Hiring] Customer Support Representative @Gamdom

Role Description

We’re looking for a Customer Support Representative to join our growing team and help us deliver a fast, reliable, and high-quality experience to our customers. In this role, you’ll be the first point of contact for customers across our Casino, Sports, and eSports products.

• Handle inquiries through chat and email.
• Help resolve account and payment-related questions.
• Troubleshoot issues and ensure customers receive clear and accurate support.

We’re looking for someone who is customer-focused, confident using technology, and comfortable working in a fast-paced environment. Previous iGaming experience is welcome, but it’s not essential; what matters most is your communication, problem-solving ability, and willingness to learn.

• Provide professional and efficient customer support via live chat and email.
• Handle a wide range of customer inquiries, including deposits and withdrawals, payment methods, promotions, betting settlements, account questions, and company policies.
• Investigate customer issues, identify appropriate solutions, and ensure concerns are resolved efficiently.
• Assist customers with technical and account-related issues, providing clear step-by-step guidance where needed.
• Develop a strong understanding of our Casino, Sports, and eSports products, as well as our internal processes and policies.
• Maintain a high standard of communication and ensure customers receive accurate, clear, and helpful information.
• Identify when an issue requires escalation and ensure it is passed to the appropriate team with all relevant information.
• Work closely with colleagues across different teams to resolve customer issues and provide a consistent customer experience.
• Stay up to date with product updates, promotions, procedures, and other changes that may affect customers.
• Work independently, prioritize tasks effectively, and make sound decisions when handling customer requests.

Qualifications

• Previous experience in customer support, customer service, or a similar role.
• Strong written and verbal English communication skills.
• A customer-first mindset and a genuine interest in helping people.
• Strong problem-solving skills and attention to detail.
• Comfortable working with different software, systems, and online tools.
• Ability to quickly learn new products, processes, and technologies.
• Ability to remain calm and professional when handling challenging or complex customer situations.
• Comfortable working independently while also being a strong team player.
• Interest in iGaming, sports, eSports, or online gaming.
• Cryptocurrency knowledge or previous experience is a plus.
• Previous iGaming experience is a plus, but not required.
• Additional fluency in Turkish, French, Spanish, or Japanese is a plus.
• Willingness to work rotating shifts as part of a 24/7 support operation.

Benefits

• Fully remote - work from anywhere in the world.
• 25 days of PTO.
• Equipment allowance.
• Flexible remote working environment.
• Opportunity to work with an international team across multiple markets.