[Hiring] Field Experience Specialist @Allegion

Role Description

Improve the experience for Allegion customers by providing support for business-related requests in a professional and courteous manner. Strive to deliver a stellar experience and continually improve the level of customer satisfaction by resolving issues associated with customer orders and accounts quickly and accurately. Process requests for returns, replacements, account credit adjustments, warranty/labor, DRD, territory email and document related resolution in multiple business systems and the corporate CRM system.

What You Will Do

• Provide elevated services to Allegion customers, with specific responsibility for a specific territory.
• Respond to customer inquiries within a 24-hour SLA.
• Demonstrate expertise with product and process knowledge.
• Assist in managing general phone and email queues, as required.
• Collaborate with internal departments (especially sales), to achieve customer targets.
• Proactively monitor customer activities to identify trends and make recommendations to improve the customer experience.
• Proactively provide solutions as they relate to products, pricing, order fulfillment, customer programs, and corporate policies.
• Build and leverage customer relationships through daily interactions and account visits.
• Participate in client visits and meetings to discuss account performance, gather feedback, and plan future activities.
• Provide insights and recommendations for continuous improvements within the organization.
• Demonstrate leadership within the department to meet performance targets.
• Provide personalized attention and expertise to achieve higher levels of customer satisfaction, setting our company apart from competitors.
• Perform all other duties as assigned.

Qualifications

• HS Diploma/GED required, BS Degree preferred.
• 3+ years of related experience.
• Exceptional customer focus with ability to understand customer needs.
• Ability to interact and communicate effectively at all levels of the organization.
• Experience with process improvement initiatives.
• Excellent oral and written communication skills.
• Problem solving ability in a complex environment.
• Customer centric with the ability to balance customer benefits and business goals effectively.
• Strong organizational skills with the ability to execute/implement on strategic design.
• Capability to manage multiple priorities, manage virtual teams, and gain cooperation while driving accountability.

Benefits

• Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
• Competitive Paid Time Off.
• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period.
• Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses.
• Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses.
• Disability Insurance – Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury.
• Life Insurance – Term life coverage with the option to purchase supplemental coverage.
• Tuition Reimbursement.
• Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards.
• Employee Discounts through Perks at Work.
• Community involvement and opportunities to give back so you can “serve others, not yourself”.
• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching.

Compensation

This range is provided by Allegion. Your actual pay will be based on your skills and experience. The expected Base Salary Range: $32,900 to $66,900. The actual compensation will be determined based on experience and other factors permitted by law.

Apply Today!

Join our team of experts today and help us make tomorrow’s world a safer place!

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.