[Hiring] RP Participant Experience Specialist @The Standard

Role Description

The RP Participant Experience Specialist would lead the strategy, execution, and continuous improvement of the retirement plan participant experience. In this role, you will partner with teams across Sales, Service, Product, Marketing, and Technology to identify opportunities that improve participant engagement, education, and retirement outcomes. You will serve as the voice of the participant, using market insights, customer feedback, and performance data to prioritize enhancements, drive strategic initiatives, and deliver meaningful participant communications and educational campaigns.

Key Responsibilities

• Develop and evolve participant experience strategies that support business goals and improve participant outcomes.
• Lead cross-functional initiatives that enhance participant services, communications, tools, and experiences.
• Serve as the internal advocate for participant needs and expectations.
• Measure and analyze participant and plan performance metrics to identify opportunities for improvement.
• Provide marketing and participant education consultation for key clients and support sales and service teams as a subject matter expert.

Qualifications

• Bachelor's degree in communications, marketing, or similar field.
• 3+ years of experience in the retirement plan industry, customer experience, participant engagement, or a related field.
• Experience leading or supporting cross-functional initiatives and driving business improvements.
• Excellent verbal and written communication skills, with the ability to translate complex financial concepts into clear, engaging messages.
• Experience using data, customer feedback, and performance metrics to inform decisions and measure success.
• Experience developing participant education, marketing campaigns, or customer communication strategies.
• Knowledge of defined contribution retirement plans and participant behavior trends.
• Experience collaborating with sales, service, product, marketing, and technology teams.
• Strong presentation, consulting, and stakeholder management skills.
• Ability to thrive in a fast-paced environment with changing priorities and ambiguous challenges.
• Excellent teamwork and collaboration skills.

Key Behaviors of a Successful Candidate

• Customer Focus: Anticipates and understands customer needs, advocates for the customer perspective, and uses insights to improve experiences, services, and outcomes.
• Collaboration: Builds effective partnerships across departments, shares knowledge, and works through others to achieve organizational goals.
• Adaptability: Sees possibilities in changing circumstances, accepts and understands change, and alters behavior as necessary.

Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions.
• An annual incentive bonus plan.
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure.
• A supportive, responsive management approach and opportunities for career growth and advancement.
• Paid parental leave and adoption/surrogacy assistance.
• An employee giving program that double matches your donations to eligible nonprofits and schools.

Salary Range

$76,250.00 - $111,500.00