[Hiring] Senior Customer Service Rep @American Wholesale Nurseries

Role Description

Supporting landscape professionals across the region, American Wholesale Nurseries supplies landscape contractors and property developers with plants, trees, and site materials. As a Senior Customer Service Rep, you will handle inquiries and support commercial clients as they manage their orders and projects.

• Answering inbound customer inquiries via phone, email, and chat regarding plant availability, order status, and delivery schedules.
• Resolving delivery discrepancies and product issues for landscape contractors and property developers.
• Coordinating with dispatch and warehouse teams to ensure wholesale orders move out on time.
• Maintaining accurate account records and order histories within the customer database.

Qualifications

• Demonstrated experience in customer service, ideally within a wholesale, B2B, or green industry environment.
• Clear communication skills and the ability to manage high-volume inquiries during peak planting seasons.
• Familiarity with CRM software and order management systems.
• Availability to work 40 hours per week in a remote setup based in New York, United States.

Benefits

• Take time away through our Sabbatical program.
• Stay active with a Sport membership.
• Receive Employee discounts on company products.
• Build long-term savings with a Private Pension.
• Access healthcare support via Telemedicine.
• Utilize Mental health support when needed.