[Hiring] Patient Services Specialist @Providence

Role Description

The Care Access Liaisons provide patient-centered, coordinated access to the complex network of facilities, institutes, and clinics. As they do so, they foster and nurture relationships with existing patients and those seeking treatment. Care Access includes:

• 'Find a physician' navigation within a health network
• Scheduling appointments and classes
• Providing tier 1 technical support with patient health applications
• Functioning as an entry point and informational resource for patients into the health system

This position is part of the Patient Engagement Center (PEC) team, which provides high-touch, personalized assistance to patients across Providence St. Joseph Health regions and provider networks.

Qualifications

• 2 years customer service experience, preferably in a healthcare environment
• 2 years experience interacting with and engaging customers virtually over the phone

Requirements

• 1 year technical support experience (preferred)

Benefits

• Comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching
• Health care benefits (medical, dental, vision)
• Life insurance
• Disability insurance
• Time off benefits (paid parental leave, vacations, holidays, health issues)
• Voluntary benefits
• Well-being resources
• Additional compensation may be available (shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities)

Learn more at providence.jobs/benefits .