[Hiring] Contract Load Representative @Oscar Health

Role Description

The Contract Load Representative is responsible for validating, configuring, and maintaining executed provider contracts and amendments. This role owns end-to-end contract configuration in internal systems, resolves complex provider and member issues, and collaborates with cross-functional teams to ensure data accuracy and operational efficiency.

You will report into the Associate Manager, Provider Data Operations.

Work Location: This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; or Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote

Pay Transparency: The base pay for this role is: $19.00 per hour. You are also eligible for employee benefits, monthly vacation accrual at a rate of 15 days per year.

Responsibilities

• Review and configure executed provider contracts, amendments, W-9s, rosters, and supporting documentation for completeness, accuracy, and readiness for configuration.
• Coordinate with Network Contracting, Credentialing, Roster Operations, Rate Configuration, and leadership to resolve missing information, clarify contract intent, and manage downstream dependencies.
• Escalate incomplete documentation, contract discrepancies, duplicate records, complex interpretation questions, and system issues.
• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
• Interact daily with internal departments through multiple channels according to assignment needs.
• Manage an assigned caseload while maintaining service delivery, productivity, and quality expectations.
• Form working relationships with internal stakeholders.
• Support the leadership team by identifying issues through established escalation pathways.
• Be accountable for monitoring and tracking the health of all assigned work-in-progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times.
• Be an active participant in process improvement initiatives.
• Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI).
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Qualifications

• High school diploma or GED.
• 1+ years of experience in a fast-paced healthcare environment.
• Advanced Google Suite or Microsoft Office capabilities.
• Experience manipulating and entering accurate data in a production driven environment.

Bonus Points

• In-depth knowledge of provider contracts.
• Experience configuring provider contracts.
• Strong verbal and written communication skills.
• Strong quantitative or analytical skills focused on proactively identifying or solving problems.

Benefits

• Medical, dental, and vision benefits.
• 11 paid holidays.
• Paid sick time.
• Paid parental leave.
• 401(k) plan participation.
• Life and disability insurance.
• Paid wellness time and reimbursements.