[Hiring] Contact Center Agent @Public Service Credit Union

Role Description

PSCU is seeking a driven and customer-focused Contact Center Agent to join our team. As a Contact Center Agent you will be responsible for handling member inquiries, resolving issues, and providing exceptional customer service. You will be the main point of contact for our members, ensuring their needs are met and their concerns are addressed in a timely and professional manner.

• Answering customer calls and emails promptly and professionally
• Primary contact for video banking communication
• Providing accurate and efficient assistance to members in resolving their inquiries, concerns, or complaints
• Troubleshooting technical issues and providing guidance on product or service features
• Documenting detailed information about customer interactions in our database
• Recommending products and educating members to help meet their financial goals
• Maintaining professionalism, empathy, and a member-centric attitude while interacting with members
• Collaborating with other Remote Service Professionals to improve member service
• Help to train new employees and inform them about company’s policies
• Make fraud prevention, security, and accuracy a top priority
• Adhering to company policies, guidelines, and protocols for consistent service delivery

Qualifications

• 18 years or older with a high school diploma or GED equivalent
• 2+ years of related experience
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong attention to detail and accuracy
• Flexibility to work shifts, including evenings, weekends, and holidays as required

Requirements

• Financial Institution Experience (Preferred)
• Sales Experience (Preferred)

Benefits

• Competitive wages
• Career Growth / Robust Training Program
• Work Life Balance
• Top quality health insurance (Full Time)
• Paid Time Off (accrued and available for use immediately)
• Paid holidays (Full Time)
• Banking hours / Closed on Sundays
• Tuition Reimbursement
• Employer Provided Retirement Benefits
• 401(K) Plan
• Dental & Vision Insurance (Full Time)
• Short & Long-Term Disability (Full Time)
• Life Insurance (Full Time)