[Hiring] Knowledge Center Representative I @CorVel Corporation

Role Description

The Knowledge Center Representative provides administrative customer service assistance to claimants, providers, and other interested parties by receiving and answering telephonic inquiries. Utilizing proprietary systems and training knowledge, this role delivers high quality inbound and outbound customer service with a focus on accuracy, professionalism, and first call resolution. This is a remote position.

Essential Functions & Responsibilities

• Delivers friendly, efficient customer service in a high-volume environment
• Accurately captures and enters data into CareMC and other internal systems
• Demonstrates active listening and communicates clearly to confirm understanding
• Promotes future use of self-help tools when applicable
• Maintains consistent attendance and meets quality and productivity standards
• Additional duties as assigned

Qualifications

• Effective verbal and written communication with active listening skills
• Basic computer literacy and comfort using proprietary systems
• Strong customer focus with ability to de-escalate routine issues
• Attention to detail and time management skills

Requirements

• High School diploma or equivalent
• 1+ year of customer service or call center experience

Benefits

• Comprehensive benefits package for full-time regular employees including:
• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• Paid time off

Company Description

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).