[Hiring] Site Experience Specialist @Saks Fifth Avenue

Role Description

You are a results-driven, detail-oriented operator with a passion for seamless site execution and customer-centric experience. In this role, you will help bring our digital customer experience strategy to life across site replatforming, key digital initiatives, and cross-functional projects.

Your work will ensure our digital experience remains reliable, functional, and continuously improving at every customer touchpoint.

What You Will Do

• Drive data analysis and translate customer insights and data into strategic site recommendations, optimizing digital functionality and user journeys to drive engagement and commercial growth.
• Support cross-functional alignment on new site experience strategies by establishing clear documentation, structured approval workflows, and execution roadmaps in close partnership with Digital Experience leadership and key stakeholders.
• Assist with site defect tracking and release validation, maintaining active oversight of incoming bugs and newly deployed fixes to protect the customer facing digital experience.
• Oversee front end UAT processes for site enhancements and system integrations, driving cross-team alignment to validate complex business scenarios across new features and legacy platforms before go-live.
• Co-lead bi-weekly E-Commerce Leadership meetings for the digital experience team, setting agendas, and aligning stakeholders on key business updates and priorities.
• Conduct regular competitive benchmarking assessments to monitor industry trends, identify digital experience gaps, and uncover innovation opportunities.
• Establish and scale standard operating playbooks and execution frameworks for major site migrations, feature releases, and defect resolution to drive consistency and operational excellence across digital initiatives.

Qualifications

• 1-3+ years of digital eCommerce, site merchandising, product or related role.
• Ability to drive project readiness, manage cross-functional timelines, and coordinate between eCommerce, Product and Technology teams.
• Experience creating business readiness playbooks, organizing launch frameworks, and conducting business-side UAT for new front-end features and site releases.
• Strategic and analytical thinking, with excellent communication skills.
• Ability to influence and collaborate across functional teams.
• Understanding of the retail, fashion, or luxury brand landscape.

Preferred Qualifications

• Hands-on experience working with Salesforce Commerce or MACH/headless architectures and core digital tools (PIM, CMS, analytics (Adobe), and personalization engines).
• Proven success managing site enhancements, digital initiatives, or customer experience projects.
• Serve as the primary business Subject Matter Expert (SME) on legacy systems, auditing test cases for gaps and ensuring functional alignment during system integrations and migrations.

Benefits

• Opportunity to work in a dynamic fast-paced environment at a company experiencing growth and transformation.
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate.
• Comprehensive benefits package for all eligible full-time employees (including medical, vision, and dental).
• An amazing employee discount.
• Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Salary Range

Salary Range: $72,000 - $89,000*

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.