[Hiring] Patient Experience Intern @Bask Health

Role Description

We're looking for a Patient Experience Intern to support non-clinical patient experience activities and help improve the organization, communication, and documentation of patient-facing processes. This internship is designed for someone interested in healthcare technology, patient experience, customer support, or healthcare operations.

• Work under the guidance of experienced team members to learn how patient-facing workflows operate within a telehealth technology environment.
• Gain practical experience with administrative support, communication processes, internal documentation, and service improvement projects.
• Learn how patient experience teams coordinate with other operational departments.
• Help track assigned administrative tasks and follow-up responsibilities.
• Participate in team meetings and training sessions when appropriate.
• Learn how to distinguish between administrative questions and clinical questions.
• Understand privacy and security requirements affecting patient-facing operations.
• Assist with documenting non-clinical support workflows.
• Help maintain organized process checklists and administrative instructions.
• Learn how documentation, communication, and follow-through contribute to a consistent experience.

Qualifications

• Current student, recent graduate, or early-career candidate interested in patient experience, customer support, healthcare technology, or operations.
• Strong written and verbal communication skills.
• Ability to communicate respectfully and empathetically.
• Strong organizational skills and attention to detail.
• Comfortable learning and navigating web-based software.
• Willingness to learn internal documentation and task management systems.
• Strong interest in improving customer or patient experiences.
• Understanding of the importance of privacy and sensitive information handling.
• Strong sense of accountability for assigned work.

Requirements

• Ability to manage multiple tasks and meet agreed deadlines.
• Willingness to receive feedback and apply it to improve performance.
• Professional and respectful communication skills.
• Availability to collaborate during agreed U.S. Eastern Time internship hours.
• Comfortable working in a growing software environment.
• Strong curiosity, initiative, and willingness to learn.

Benefits

• Develop practical experience with healthcare technology and patient-facing operations.
• Gain exposure to cross-functional collaboration in a telehealth software environment.
• Contribute to a team environment that values accuracy, accountability, empathy, and continuous learning.

Company Description

Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses. Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.