[Hiring] Engagement Specialist @DaVita Kidney Care

Role Description

• Teammates focused on ESKD patients will spend more time on-site at clinics.
• Facilitate CHE completion in nephrology office or in clinic, as needed. Coordinate with Nurse Practitioners and clinics to prepare for in-person appointments. (CKD 15%, ESKD 50%)
• Perform outbound calls to patients, caregivers and clinics for CHE scheduling, reminders, and rescheduling. Schedule at home telehealth CHEs for patients outside of DaVita facilities and/or unable to see at a facility. (CKD 50%, ESKD 15%)
• Welcome new patients to the program and/or collect any new concerns for existing patients. Escalate concerns to the RN or Nurse Practitioner as appropriate. This may be done via outbound call or in person. (15%)
• Other duties as assigned, such as supporting new hire onboarding and participation in special projects (10%)
• Proactively attempt to reengage high risk patients to support the RN in reachability (10%)

Qualifications

• 2-4 years of experience
• High school diploma required
• Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook required
• At least 2 years of professional work experience required
• Prior experience working in a customer service or patient-facing role required
• Prior experience in telephonic / high volume outreach environments preferred
• Prior experience in a healthcare setting preferred

Requirements

• If focused on CKD patients, this role should expect to drive to nephrology offices 1-2 days per week.
• If focused on ESKD, this role should expect to drive to dialysis clinics 3 days per week.
• Drive time will be considered with the leader and may include clinics up to 2 hours away.
• Overnight travel: <1x / quarter; at the discretion of the local leader for purpose of training or team meetings.
• Nights/Weekends: 0-10% of time as needed and agreed-upon between teammate and leader.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Company Description

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.