[Hiring] Member Engagement Consultant I @Premera Blue Cross

Role Description

This position supports the implementation of member engagement strategies and initiatives to help ensure campaigns and projects align with established business and corporate objectives. Partners with consultants and cross-functional teams to support project planning, analysis, recommendations, communications, and the launch of member engagement initiatives.

This is a Telecommuter role.

What You’ll Do:

• Collaborate with team members on assigned projects, supporting effective implementation and timely completion of tasks.
• Support project planning and processes by identifying trends, analyzing information, monitoring compliance, and contributing to recommendations.
• Coordinate the development and delivery of internal and external project communications and collateral throughout the project lifecycle.
• Communicate project updates and contribute ideas and recommendations for program improvement.
• Create and distribute ongoing communications capturing performance and progress related to member engagement initiatives.
• Provide accurate and timely project information for committees, project teams, and related initiatives.
• Provide peak-load support and backup as needed; complete special projects and other duties as assigned.

Qualifications

• Bachelor’s degree or three (3) years of relevant business experience.
• Two (2) years of experience supporting projects, programs, or business initiatives.

Requirements

• Experience in the health care industry.
• Knowledge of the health care industry and factors influencing health care organizations and consumers.
• Two (2) years of member engagement, member experience, customer engagement, or related experience.

Knowledge, Skills and Abilities

• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint; experience with MS Project and Visio as needed for the assignment.
• Ability to use sound judgment, identify issues, and contribute to effective solutions.
• Ability to work independently and collaboratively while effectively prioritizing work.
• Strong organizational skills with the ability to manage multiple priorities, maintain attention to detail, and meet deadlines.
• Effective verbal and written communication skills.
• Ability to build effective working relationships across teams and organizational levels.
• Ability to understand, analyze, and apply concepts related to project management, business operations, and health care.
• Ability to maintain confidentiality when handling sensitive information.

Benefits

• Medical, vision, and dental coverage with low employee premiums.
• Voluntary benefit offerings, including pet insurance for paw parents.
• Life and disability insurance.
• Retirement programs, including a 401K employer match and a pension plan that is vested after 3 years of service.
• Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs.
• Generous paid time off to reenergize.
• Tuition assistance for both undergraduate and graduate degrees.
• Employee recognition program to celebrate anniversaries, team accomplishments, and more.
• Commuter perks make your trip to work less impactful on the environment and your wallet.
• Free convenient on-site parking.
• Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.
• Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs, and more.
• Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.
• Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.

Equal Employment Opportunity/Affirmative Action

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at [email protected] or via phone at 425-918-4785.

Salary Information

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience. The salary range for this role is:

• National Salary Range: $54,400.00 - $87,000.00
• National Plus Salary Range: $62,000.00 - $99,200.00

We’re happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We’re committed to creating an environment where all employees are celebrated for their unique skills and contributions.