[Hiring] Digital Payments Support Specialist @DivaDance

Role Description

DivaDance® is looking for a reliable, tech-savvy, detail-oriented Digital Payments Specialist to join our expanding team, remote. This is a wonderful opportunity for someone who has experience in handling online payment systems, digital transactions, customer accounts, payment platforms, and electronic documentation. The successful applicant will be responsible for ensuring correct processing of payment information and maintenance of accurate records and effective resolution of common payment-related issues.

Work with colleagues in our Operations and Administrative divisions to ensure the seamless day-to-day processing of digital payments and related data.

• Monitor and analyze digital payments transactions
• Verify payment & transaction information
• Maintain a constant record of transactions between companies and customers
• Assistance with payment reconciliation and highlighting of anomalies
• Review payment confirmation(s) and any documentation
• Help with transaction issues & general payment questions
• Store payment and paperwork records online
• Respond to internal and consumer payment inquiries
• Check payment status and follow up on payments as needed
• Create reports of payment summaries and transactions
• Manage internal systems, spreadsheets, and payment platforms
• Assisting in the payment records of the members for membership/classes/events etc.
• Provide help to the Finance & Operations team
• Comply with current corporate policies and payment limitations
• Keep all client and financial data secret

Qualifications

• Experience in digital payments, payment processing, banking, accounting, customer service, administration, or comparable will be an asset
• Great attention to detail and accuracy
• Background in digital financial technologies and internet platforms
• A computer having access to the Internet
• Skilled in using electronic documents and spreadsheets
• Excellent organizational & time management abilities
• Strong written and oral communication skills
• Work-from-home go-getter
• Reliable desktop or laptop computers
• Good, stable internet
• Ability to securely handle sensitive consumer and financial data

Requirements

• Experience in one or more of the following: Online payment options, E-wallets, Internet Banking Gateway, Payment systems for membership subscriptions, Subscription or recurring billing programs, E-Commerce Payment, PayPal and other payment methods, Google Sheets or MS Excel
• Transactions of the Match
• Customer Account Management
• Monetary and administrative systems
• Experience in the fitness, health, entertainment, hotel, or membership industries

Benefits

• Remote full-time position
• Flexible working arrangements
• Training & Onboarding
• Opportunities for career advancement
• Join a rising dance, fitness, and entertainment company
• Positive, lively team atmosphere
• Good long-term potential for the right applicant

Company Description

We are searching for someone who is organized, reliable, and attentive to details. You should appreciate working with people and working with digital technologies, be familiar with established procedures, and enjoy keeping information accurate and orderly. No dancing or workout experience necessary. The most important qualities are your professionalism, your dependability, your eagerness to learn, and your capacity to be a good team player. A plus is an interest in dance, fitness, entertainment, health, or strong community building.