[Hiring] Digital Customer Experience Senior Analyst @Farmers Insurance

Role Description

This position is responsible for providing business application expertise during the analysis, design, construction, testing, implementation, and post-implementation phases of a system development life cycle. Key components to this position include:

• Troubleshooting complex browser and authentication problems with agents
• Assisting in data gathering (interviewing, document analysis, and group systems development sessions) and data analysis activities
• Assisting in the development of data and process models
• Identifying business problems and translating them into information needs
• Assisting in the definition of technology solutions
• Preparing analysis, design, and construction documentation
• Assisting in developing and performing test scenarios
• Assisting in the planning for data conversions
• Participating in developing user documentation and conducting user training
• Assisting in the Model Office, as needed
• Providing monthly analysis of performance of various products/functions of e-business
• Providing for quality assurance compliance to department procedures and industry standards
• Handling other responsibilities as assigned

Qualifications

• High school diploma or equivalent required
• Bachelor's degree preferred
• IIA Certificate of Insurance and two years of experience with Farmers/Foremost Specialty or commensurate with the Farmers Group

Requirements

• Four years of experience with the Farmers Group, including experience in one or more of the project subject areas (e.g. Underwriting)
• At least two years of experience as a Digital Customer Experience Analyst
• Broad knowledge of Internet Explorer, other browsers, and Adobe Acrobat Reader
• In-depth knowledge of ForemostSTAR website and experience using ForemostSTAR
• Intermediate knowledge in Specialty Lines products and processing systems
• Broad knowledge of various agency management systems
• High level PC and internet skills including terminology and file downloading
• Intermediate skill level with MS Office applications

Benefits

• Competitive salary commensurate with experience, qualifications, and location
• Bonus Opportunity (based on Company and Individual Performance)
• Medical
• Dental
• Life Insurance
• Paid Time Off
• Paid Parental Leave