[Hiring] Desktop Support Engineer @My IT Crew

Role Description

Ready to Build Solutions That Matter? Join My IT Crew as a Desktop Support Engineer.

As a Support Engineer, you'll work directly with our clients to diagnose, troubleshoot, and resolve a wide variety of technical issues while delivering an outstanding support experience.

• Troubleshoot Windows workstations, Microsoft 365, servers, networking equipment, VoIP systems, and other business technologies.
• Manage support requests from beginning to resolution while keeping clients informed throughout the process.
• Prioritize tickets effectively, handle escalations professionally, and ensure service level expectations are consistently met.
• Work closely with teammates on complex technical issues and collaborate across departments when needed.
• Create and maintain detailed documentation that improves internal processes and helps build a stronger knowledge base.
• Coordinate with third-party vendors when necessary to resolve client issues efficiently.
• Participate in team meetings, technical training sessions, and continuous improvement initiatives.
• Deliver proactive, customer-focused support that builds trust and long-term client relationships.

Qualifications

• Previous experience working for a Managed Service Provider (MSP) is required.
• Strong hands-on experience supporting Windows Server, Active Directory, Group Policy, DNS, and DHCP.
• Experience administering Microsoft 365 environments.
• Solid understanding of virtualization technologies such as Hyper-V.
• Strong networking fundamentals with experience troubleshooting switches, firewalls, wireless networks, and connectivity issues.
• Experience using remote support tools, Remote Desktop, and RemoteApp technologies.
• Excellent troubleshooting and analytical skills with the ability to prioritize multiple issues.
• Strong written and verbal communication skills with a customer-first mindset.
• A team-oriented attitude with a willingness to share knowledge and continuously learn.

Benefits

• Work remotely with a collaborative and supportive team.
• Be part of a company where your ideas and contributions genuinely matter.
• Gain exposure to a wide range of technologies across multiple client environments.
• Access modern tools, well-maintained documentation, and ongoing technical training.
• Grow your career in an organization that values initiative, accountability, and continuous improvement.