[Hiring] Call Centre Agent @Remote Recruitment

Role Description

Remote Recruitment is hiring a Call Centre Agent for a UK-based employer, fully remote from South Africa. You will own inbound and outbound calls for a UK business.

This is a full-time, 100% remote role for South African talent, working UK hours: 09:00-17:00 UK time (11:00-19:00 SAST).

Key Responsibilities

• Take inbound calls and resolve queries
• Make outbound follow-up calls where needed
• Record call outcomes accurately in the CRM
• Follow scripts and compliance requirements
• Meet quality and call-handling targets

Qualifications

• Experience in a call centre or phone-based role
• Clear spoken English with a professional manner
• Experience using a CRM or dialler system
• Typing speed and accuracy
• Able to work 09:00-17:00 UK time (11:00-19:00 SAST)

Requirements

• Experience with Five9, Aircall or similar (nice to have)
• Experience in sales or collections calls (nice to have)
• Previous work with UK customers (nice to have)

Benefits

• Fully remote work from anywhere in South Africa
• A stable, full-time role with a UK employer
• Clear expectations and a friendly, supportive team
• Room to grow as the business grows

Company Description

Remote Recruitment connects talented South Africans with UK businesses that want reliable, motivated remote team members. We match you carefully, support you through the hiring process and stay in touch once you start, so you can settle in with confidence.