[Hiring] Customer Support Specialist @Remote Recruitment

Role Description

Remote Recruitment is hiring a Customer Support Specialist for a UK-based employer, fully remote from South Africa, owning resolving UK customer issues end to end.

You will be the problem solver customers rely on. You will handle more complex queries across email, chat and phone, spot recurring issues and help the team improve how customers are supported.

Key Responsibilities

• Resolve customer queries across email, chat and phone
• Investigate and escalate complex or technical issues
• Document solutions in the help desk and knowledge base
• Identify recurring issues and suggest improvements
• Meet response-time and satisfaction targets

Qualifications

• Experience in customer support or a service desk role
• Experience with a help desk tool such as Zendesk or Freshdesk
• Excellent written English and a calm, empathetic manner
• Strong problem-solving and ticket prioritisation skills
• A reliable computer, headset and stable fibre connection

Requirements

• Experience supporting UK or international customers (nice to have)
• Familiarity with SaaS or e-commerce products (nice to have)
• Experience writing help centre articles (nice to have)

Benefits

• This is a full-time, 100% remote role working UK hours, 09:00–17:00 UK time (11:00–19:00 SAST)
• You will join a friendly UK team, receive clear onboarding and support
• Work with a company that values reliability, communication and growth
• Stable remote career with a UK employer
• Use modern, cloud-based tools to work from home
• Recruitment team supports every placement from application through to your first day
• Open communication throughout the hiring process