[Hiring] Customer Support Specialist @JustMarkets

Role Description

• Efficiently respond to and communicate with clients to understand and meet their needs through various communication channels: live chat, messengers, ticketing system, and phone.
• Effectively analyze customer data to provide appropriate recommendations and resolve issues.
• Resolve product or service concerns by clarifying the customer’s problem, identifying the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.
• Demonstrate excellent customer service by fostering positive long-term relationships and encouraging repeat business.
• Build rapport with clients and effectively manage conflicts or misunderstandings.
• Contribute to team efforts by achieving related results as needed.
• Commit to meeting quality standards when handling customer inquiries.

Qualifications

• Excellent communication skills, both verbal and written.
• Proficiency speaking and writing in Bahasa Melayu.
• Strong interpersonal and communication skills.
• High level of professionalism and customer service orientation.
• Attention to detail, with excellent organizational and time management skills.
• Ability to work well in a team and collaborate with other departments.
• Own a laptop, stable and reliable internet connection.
• A dedicated and quiet home workspace suitable for remote work.

Benefits

• 8 paid sick leave shifts per year.
• 12 paid vacation leave shifts per year.
• Medical insurance budget.
• Professional education budget.
• Language learning budget.
• Wellness budget (gym membership, sports gear and related expenses).