[Hiring] Customer Support Processor I @Datavant

Role Description

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

• Schedule: The exact schedule will be determined based on business needs. This position requires an 8.5-hour shift scheduled between 8:00 a.m. and 9:00 p.m. ET.
• Answer and conduct business on the telephone while maintaining excellent Customer Service, including:
  • Answering release of information related telephone calls and inquiries accurately and timely.
  • Reviewing, researching, resolving, and responding to inquiries received via telephone, email, or written correspondence.
  • Documenting all calls, inquiries, and resolutions in detail in appropriate areas of our software systems.
  • Following all department and/or site-specific processes and procedures accordingly.
  • Meeting and maintaining the department’s productivity and quality assurance expectations.
  • Following all company policies and procedures as posted or communicated by management.
  • Maintaining confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
  • Maintaining a high level of professionalism and good rapport with co-workers and members of management.
  • Maintaining open lines of communication with other employees and members of management regarding any problems, complaints, incidents, etc. immediately.
  • Performing work in accordance with the training and direction provided and adhering to facility-specific procedures.
  • Attending mandatory employee in-service meetings and/or training sessions, if so directed.
  • Maintaining an acceptable attendance record and reporting to work as scheduled.
  • Performing other duties as assigned.

Qualifications

• High school diploma or equivalent (Must be from an Accredited Institute recognized by the State Dept. of Education).
• Friendly, professional manner of communication with good customer service skills.
• Experience with multi-line phone system is required.
• Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.
• Experience in the following fields would be beneficial:
  • Data Entry
  • Medical Records
  • Health Care
  • Insurance Claims Processing
  • Proof Reading/Editing of Documents
• Ability to stay organized while working quickly with strong attention to detail.
• Passing annual Introductory HIPAA examination (Testing to be given annually in accordance with employee review).
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.

Requirements

• To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis.
• Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
• This job is not eligible for employment sponsorship.

Benefits

• The estimated base pay range per hour for this role is: $15 — $18.32 USD.

Company Description

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it.