[Hiring] Customer Support Consultant @SupportYourApp

Role Description

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

• Handle customer inquiries via chat, email, and phone in a professional and courteous manner;
• Assist customers with product selection and usage, including guidance on key product features and functions;
• Troubleshoot technical issues, including calibration problems and Wi-Fi connectivity;
• Resolve issues efficiently while providing accurate and detailed responses;
• Maintain a strong focus on customer satisfaction and deliver an excellent support experience;
• Maintain a deep understanding of client solutions and meet KPIs.

Qualifications

• Excellent English communication skills;
• Experience in customer support for at least 1 year;
• Experience with help desk software and remote support tools;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Requirements

• Technical support experience will be a great plus.

Benefits

• Schedule: Mon–Fri: 9 AM-5 PM or 3 PM-11 PM (EDT time zone);
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.