[Hiring] Customer Support Agent @TripleTen

Role Description

We are looking to hire a Customer Support Agent to help students from LATAM and Brazil throughout the learning process, answering their questions, relieving their doubts, and solving technical issues.

• Help students by answering their questions in chat rooms and mail channels.
• Accompany the learning process, communicate with the student guidance team.
• Work with a large amount of information and structure it accordingly.

Qualifications

• 2+ years of experience in Customer Support.
• Advanced level of English (C1), Spanish (C1), and Portuguese.
• Customer-oriented, enjoying helping people and able to multitask.
• A general understanding of the IT industry and minimal experience with programming languages such as HTML, CSS, JavaScript, Python.

Requirements

• Work experience in a help desk, call center, and/or professions related to customer service (nice to have).

Benefits

• Rotational schedule 5/2 (five days of collaboration followed by two days off).
• Schedule of 15:00 - 00:00, Mexico City time (8 hours shift, 1 hour lunch).
• Payment of 600 USD gross fixed per month + 200 USD for performance bonuses.
• 100% remote collaboration.
• Free access to TripleTen courses to study in free time.
• Professional development in the international team.
• A comfortable digital office using modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob.
• Diverse and tight-knit team spread out across the US, Europe, LatAm, and more!