[Hiring] Customer Success Specialist @Vontier

Role Description

We’re looking for a French-speaking Customer Success Specialist to own and grow a portfolio of strategic customer accounts across the UK and France. This is not your typical Customer Success role. You’ll combine relationship management, problem-solving, operational coordination, and value delivery—acting as the trusted link between customers and multiple internal teams. Many of these accounts are underdeveloped and under-engaged, meaning this role is a real opportunity to build relationships from scratch, drive adoption, and unlock significant growth potential.

What You’ll Be Doing:

• Account Ownership & Growth
  • Manage 5 key accounts (Gold/Platinum level, £750K ARR)
  • Build strong relationships with French-speaking stakeholders across multiple business units
  • Drive retention, renewals, and long-term account growth
  • Turn disengaged customers into high-value partnerships
• Customer Success & Value Delivery
  • Use data and insights to tell a story and demonstrate value
  • Identify opportunities to improve customer outcomes and adoption
  • Act as a trusted advisor – not just a reactive support contact
• Cross-Functional Collaboration
  • Drive outcomes without direct authority across teams
  • Translate customer needs between French-speaking clients and internal teams
  • Coordinate with Sales, support, field service, and order management
  • Support onboarding, installation, billing queries, and service delivery

Qualifications

• Fluent (professional level) French and English
• Experience in Customer Success, Account Management, or similar – (Mid to Enterprise level)
• Background in recurring revenue environments (SaaS, telecoms, leasing, etc.)
• Strong problem-solving ability and logical thinking
• Ability to engage and communicate with senior stakeholders (C-level exposure)
• High levels of ownership, resilience, and follow-through
• Experience in data-driven environments
• Experienced with discussing data & analytics to customers
• Comfortable making decisions

Requirements

• Experience in industries like telecoms, fleet, construction, or equipment leasing (Nice to Have)
• Previous exposure to sales or cold outreach (helpful for building relationships from scratch)
• Experience managing complex, multi-entity accounts (Nice to Have)

Benefits

• OTE £51,000 to £55,000
• Remote working with flexibility
• Opportunity to travel across the UK and internationally (including Europe)
• A role with high autonomy and real ownership of outcomes
• Exposure to a diverse range of industries and customers
• A supportive team environment with regular coaching and development

Company Description

Teletrac Navman is a global provider of telematics and connected mobility solutions, helping businesses improve fleet performance, safety, and efficiency. We work with a wide range of enterprise customers across sectors including transport, construction, and services, delivering technology and insight that helps them achieve measurable business outcomes.