[Hiring] Customer Success Manager OEM @EVIDENT Europe GmbH

Role Description

As the dedicated Customer Success Manager for the EMEA region, you will take ownership of maintaining, nurturing, and proactively growing a portfolio of dozens of recurring OEM accounts. This is a strategic, high-visibility role where OEM client relationships span 5 to 20+ years. Because this is a brand-new position for the EMEA region, you will have the autonomy, strategic input, and ownership to build and shape how we engage, support, and retain our OEM customer base for the long term.

Key Responsibilities

• Account Ownership & Retention: Serve as the primary commercial contact for established EMEA OEM accounts. Maintain regular touchpoints with customer purchasing, operations, and technical teams to ensure on-time delivery, fast problem resolution, and high retention.
• Proactive Commercial Growth: Go beyond reactive order processing. Track purchasing patterns, identify incremental expansion opportunities, manage quote-to-order conversions, and support contract execution.
• Co-Pilot Strategic Growth: Partner closely with regional Strategic Account Managers who focus on new business development. Handle commercial continuity so they can drive new design-ins, and seamlessly transition wins into long-term accounts.
• Global & Cross-Functional Coordination: Collaborate daily with local Customer Support (Prague), Applications Engineering, Supply Chain, and Operations to ensure seamless fulfillment and quick resolution of customer issues.
• Pipeline & CRM Management: Maintain accurate forecasting, customer data, and sales activity tracking within CRM to support global business planning.
• Periodic Customer Engagement: Connect with clients primarily via phone/video, supplemented by periodic face-to-face visits, trade shows, and internal team meetings across Europe (approx. once every two months).

Qualifications

• 3 to 7 years in inside sales, account management, or technical customer success within a B2B environment—ideally in scientific instrumentation, OEM, optics, semiconductors, or life sciences.
• High self-management, independence, and internal drive. You operate well above a basic administrative level—combining tactical execution with high-level vision and process design.
• English: Business fluency required.
• German: Strong written and spoken proficiency required (a major segment of regional accounts is based in Germany).
• French: Highly desirable / big advantage.
• Comfortable interacting with CRM/ERP tools and navigating technical product discussions with both engineering and commercial stakeholders.
• Bachelor’s degree in Business, Engineering, Life Sciences, Physics, or a related discipline preferred.
• EU based, being based in Prague, Czechia, is a plus.

Benefits

• Direct opportunity to shape and define the Customer Success framework for OEM in EMEA.
• Work as part of a tight-knit global OEM team spanning Japan, the US, China, and Europe.
• Remote work structure across Europe.