[Hiring] Customer Success Manager II @Planet

Role Description

As a Customer Success Manager focused on serving our most strategic customers in Latin America, you will serve as a trusted advisor to agencies across the region, helping them derive maximum value from Planet’s satellite imagery and geospatial solutions. You’ll support mission-critical initiatives in areas such as:

• Emergency response
• Environmental monitoring
• Infrastructure planning
• Natural resource management

Your role will be to deepen customer engagement, drive adoption of Planet products, and identify growth opportunities within your portfolio. You’ll work across a range of federal, state, and municipal agencies building relationships, understanding regional priorities, and translating challenges into impactful geospatial solutions.

This is a full-time, remote position based in Brazil. If located near an office, you are expected to work from that office 3 days per week.

Impact You’ll Own

• Build trusted relationships with customers to help them achieve strategic goals using Planet’s technology.
• Drive product adoption through onboarding, training, and tailored guidance on best practices.
• Identify expansion and renewal opportunities, partnering with Sales to secure long-term value for customers.
• Advocate for customer needs internally, surfacing feedback to influence product development and roadmap prioritization.
• Collaborate with Sales, Product, and Marketing to develop use cases, success stories, and public sector engagement strategies.
• Provide proactive support and account planning for key renewals, budget cycles, and legislative timelines.

Qualifications

• 6-8 years of experience in Customer Success, Account Management, or related roles.
• Understanding of public sector workflows, procurement processes, and funding cycles.
• Ability to communicate technical concepts to a wide range of audiences from analysts to government executives.
• Skilled in cross-functional collaboration with Sales, Product, Support, and Engineering teams.
• Excellent organizational skills with the ability to manage multiple accounts and priorities.
• Fluent in Portuguese and English.
• Willingness to travel as needed.

Requirements

• Prior experience working directly with federal, state, or municipal government agencies.
• Knowledge of key public sector challenges—climate adaptation, land use planning, infrastructure resiliency, emergency response.
• Proficiency with tools like ArcGIS, QGIS, or Google Earth Engine.
• Experience navigating data-sharing agreements or government contract mechanisms.
• Fluency in Spanish.

Benefits

• Paid time off including vacation, holidays, and company-wide days off.
• Supplemental Medical and Dental Coverage.
• Employee Wellness Program.
• Home Office Reimbursement.
• Monthly Phone and Internet Reimbursement.
• Tuition Reimbursement and access to LinkedIn Learning.
• Volunteering Paid Time Off.