[Hiring] Customer Success Manager @SupportYourApp

Role Description

Join our community as a Customer Success Manager today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

• Manage and grow relationships with key client stakeholders at the company’s small clients;
• Organize and conduct Operational Reviews with clients on a monthly to quarterly basis;
• Identify opportunities for improvement to drive optimal use and adoption of the platform;
• Monitor client activity and operations, flag potential risks, and proactively address issues;
• Define high-level strategies and target models with clients to ensure long-term adoption and satisfaction;
• Analyze platform and client KPIs to support data-driven decision-making;
• Act as a functional and strategic advisor, providing guidance to help clients achieve their business objectives;
• Proactively resolve client issues and ensure timely follow-up;
• Work closely with Product teams to share market requirements and contribute to product evolution;
• Partner with the global Customer Success team to identify and share best practices and continuously improve the customer success organization.

Qualifications

• Excellent French and English skills (C1 for both spoken and written);
• Experience in Customer Success, Client Relationship Management, or Consulting, ideally in a B2B SaaS environment;
• Strong customer relationship and communication skills with a customer-first mindset;
• Experience managing projects and conducting Quarterly Business Reviews (QBRs);
• Strong analytical skills, including data analysis, reporting, and KPIs/metrics;
• Excellent problem-solving skills with a proactive, “get things done” attitude;
• Ability to work effectively in a fast-paced, international startup/scaleup environment;
• Demonstrate strong organizational skills, attention to detail, resourcefulness, and adaptability;
• Be comfortable joining customer video calls with camera enabled;
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Requirements

• Additional language skills, especially Spanish or Italian;
• Previous experience working with small-sized B2B SaaS customers;
• Experience with SaaS adoption, customer value realization, and driving product engagement;
• Experience advising customers on business processes and identifying opportunities for improvement;
• Experience working in an international, multicultural environment.

Benefits

• Fixed schedule: Monday-Friday, 9 AM — 6 PM (UTC);
• Inclusive international environment;
• Compensation in USD;
• Good bonuses for referring friends;
• Paid intensive training and probation;
• Work-life balance;
• Responsive management interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development.