[Hiring] Customer Success Manager @Eleken

Role Description

We’re looking for a Customer Success Manager who will help us build strong, long-term relationships with our clients. Your role will be to keep clients engaged, supported, and confident in working with Eleken, while spotting opportunities for growth and retention.

• Customer Success
  • Stay in touch with active clients and ensure a smooth collaboration
  • Run quarterly NPS calls to collect qualitative feedback
  • Collect testimonials and reviews on platforms like Clutch and LinkedIn
  • Conduct exit interviews when clients leave
  • Control the invoicing process and ensure timely payments
• Client Communication
  • Spot risks early and coordinate with the internal team
  • Keep a friendly yet professional tone, and know when to gently push (especially when feedback or payment is overdue)
• Retention & Retargeting
  • Reconnect with past clients, keep the relationship warm
  • Identify expansion or return opportunities

Qualifications

• 2+ years in B2B client-facing roles (Customer Success, Sales, Account Management — ideally in tech or creative services)
• Fluent English (spoken and written communication with clients)
• Experience running discovery calls with clients: identifying business goals, needs, blockers, and risks
• Upsell / cross-sell skills
• Familiarity with CRM systems and client communication tools (we use Slack, Notion, Attio)

Requirements

• Hard Skills
  • 2+ years in B2B client-facing roles
  • Fluent English
  • Running discovery calls
  • Upsell / cross-sell skills
  • Familiarity with CRM systems
• Soft Skills
  • Discovery mindset — curiosity, ability to ask open and probing questions
  • Empathy and client orientation
  • Strong communication skills (clear, structured, diplomatic)
  • Initiative — suggesting improvements to processes
  • Organization and prioritization — managing multiple clients and priorities at once
  • Team collaboration — working effectively with sales and marketing

Benefits

• Salary: discussed individually and depends on your experience and skills
• Flexible working hours
• Paid vacations and sick leaves
• Fully remote
• Co-working space compensation
• Finance Support (we take care of accounting for you)
• Employee referral bonus
• Internal Educational activities (Lectures from the team members)
• Reading Club and corporate library

Interview Stages

• Interview: with Talent Acquisition Specialist
• Interview: with CEO (dive deeper into your experience)
• Reference Check
• Offer