[Hiring] Customer Success Manager @Sierra Studio

Role Description

Our hiring partner's Transparency business is exploding, and every new client deserves an experience that makes them a fan for life. That's your job.

You'll be the first dedicated Client Success Manager for their Transparency Suite — the human who owns the relationship from the moment a brand signs. You'll onboard them, keep them close, roll out every new product they ship, and make sure they never have a reason to leave. This is a high-touch, high-trust role:

• Deliver an 11-star onboarding experience.
• Keep every relationship warm and churn risk low.
• Own the software migration.
• Roll out the full Transparency Suite to existing accounts.
• Be the voice of the customer to Product.
• Run the numbers and report them weekly.
• Spot the testing opportunity and pass the ball.
• Automate the grunt work, then build your own team.

What Success Looks Like:

• First 30 days: You know the product cold, you've shadowed onboarding and customer calls, and you've taken ownership of your first live accounts.
• First 90 days: New clients are onboarded end-to-end without hand-holding, you have a repeatable check-in cadence running across the book, and your weekly account-health report is the source of truth leadership trusts.
• Ongoing: Churn stays low, clients expand into more of the Transparency Suite and testing, migrations land smoothly, and Product ships things because you surfaced them.

Qualifications

• A customer-facing track record.
• Charisma, on camera and in writing.
• A fanatic, borderline-obsessive attention to detail.
• Startup DNA and total ownership.
• You're AI-native, and you build your own tools.
• Relentless over email and Slack.
• You're married to the mission.
• Strong written and spoken English.

Requirements

• Prior account management or customer success experience in B2B SaaS.
• Experience with Shopify or D2C brands.
• Some design sense.
• Experience being the first or early CS hire somewhere.
• Include the word sunlight somewhere in your Loom video to prove you read this.
• Comfort with CRM and support tooling (HubSpot, Pylon, Slack, Superhuman).

Benefits

• Remote work opportunity.
• Competitive compensation: $2,000–$5,000 USD/month, depending on experience/fit.