[Hiring] Customer Service Welcome Assistant @HRS Talent Solutions

Role Description

A person who has just become a customer often has ordinary questions before they need any specialist help. The New Customer Information Assistant sends approved introductory information and answers those routine questions in writing. This is a remote customer service role centred on the period immediately after an account or service has been set up.

• Work from information the hiring team has authorised.
• Check the status of the account before contacting the person.
• Refer any missing steps or questions about eligibility to the appropriate authority.
• Ensure a warm tone while maintaining accuracy in communication.

The message should identify the correct service or account, point to the appropriate approved resources, and explain what the customer can do next.

• Tailor standard messages with the person’s name and relevant reference.
• Direct customers to the correct page for straightforward navigation questions.
• Make a clear handoff for decisions or exceptions beyond the welcome process.

The work product includes:

• A correctly addressed message.
• A record of what was sent, including any delivery problems.
• Notes on returned emails or unanswered questions.

This position combines written customer service with careful office administration. You should be comfortable moving between an online account record, a resource page, and email without confusing two customers.

Qualifications

• Readable writing style.
• Basic computer confidence.
• Willingness to say ‘I need to check’ when unsure.

Requirements

• Experience in reception, retail, student support, or similar settings is useful but not required.
• Ability to communicate clearly and follow instructions.
• No previous onboarding title or platform expertise is needed; training will be provided.

Benefits

• Remote work opportunity.
• Flexible full-time or part-time hours.
• Hourly rate of £27.50–£29.50.

Application

If you have helped someone understand a new process, make that experience visible in your CV. The initial application should accurately show the communication and checking skills you bring.