[Hiring] Billing Customer Service Assistant @HRS Talent Solutions

Role Description

The Billing Address Update Assistant handles routine authorised requests to correct the address that appears on future billing documents in the online account record.

• Check which address field the customer wants updated.
• Follow the employer’s verification steps and save only the permitted correction.
• Clarify requests when:
  • The customer has not specified whether billing or delivery details should change.
  • The new address is incomplete under the system’s required fields.
  • The person asks for an old invoice to be reissued.
• After the permitted field has been changed, check that the saved address appears as intended and that unrelated details remain intact.
• Record the source and date if the process requires it.
• Confirm:
  • The correct account and field were changed.
  • The saved address matches the authorised request.
  • The customer received an appropriate acknowledgement.
• Routine tasks may involve:
  • Identifying the account from the supplied reference and permitted details.
  • Clarifying whether the person means billing or delivery information.
  • Applying the employer’s required requester check.
  • Entering an approved address change in the correct field.
  • Reviewing the saved record for typing errors.
  • Noting when a change is waiting for verification.
  • Sending an approved confirmation after completion.
  • Passing an invoice amendment or account dispute onward.

Qualifications

• Comfortable typing accurately and reading requests carefully.
• Ability to ask for clarification instead of guessing.
• Office administrative experience from another setting can be relevant.

Requirements

• Experience updating a record or communicating a change clearly.
• Billing experience is optional; a first customer support role can be a good fit.
• A home office space that allows focused handling of personal details.

Benefits

• Full-time and part-time arrangements may be available.
• Hourly rate of £24.75–£26.75.

Company Description

The company will train its billing-address process and welcomes newcomers with careful habits.