[Hiring] Customer Service Waiting List Assistant @HRS Talent Solutions

Role Description

The Waiting List Offer Response Assistant monitors replies to approved appointment offers and records responses. This remote role supports customer service and scheduling without confirming bookings independently.

• Record the answer to an offered appointment.
• Check the reference, person, and proposed time before linking a reply to the record.
• Note responses distinctly, including declines, questions, and silence.
• Identify the offer, customer’s answer, and any questions requiring a scheduler.
• Handle responses to older offers appropriately.
• Daily tasks include:
• Open replies to appointment offers in the assigned online queue.
• Link each message to the correct person and offered time.
• Record unambiguous acceptances or declines using defined status.
• Distinguish questions or proposed changes from confirmed acceptances.
• Pass acceptances to the scheduler for final booking.
• Note when a person asks to remain on the waiting list.
• Flag responses that arrived after the offer’s stated process has moved on.
• Keep records open when questions still need answers.
• Use an online scheduling record and written messages.
• Training will be provided on statuses, acknowledgements, and escalation routes.

Qualifications

• Experience in reception, office administration, or customer service is useful.
• Careful reading of messages and factual note-taking skills are essential.
• Organizing responses to classes or group events can provide transferable practice.

Requirements

• A home office area suitable for focused computer work.
• Willingness to ask colleagues before describing an appointment as booked.

Benefits

• Remote full-time or part-time hours available.
• Pay of £24.25–£26.25 per hour.

Application Process

• Show experience in recording replies, organizing attendance, or communicating schedule decisions.
• A previous waiting-list job is unnecessary; training will be provided.
• If selected, you may be asked to complete an application on the hiring company’s website.
• Your initial CV should accurately describe your coordination and written communication experience.