[Hiring] Customer Service Cancellation Notices Assistant @HRS Talent Solutions

Role Description

A cancellation needs to reach the right people. When an appointment or scheduled service has been cancelled by someone authorised to make that change, the people affected need a clear notice. The Cancellation Notice Coordinator handles that communication and the associated status updates.

• Check which booking is affected.
• Confirm the cancellation instruction.
• Update the online record as permitted.
• Send the approved message.

This role does not decide to cancel bookings, determine compensation or promise a replacement appointment. Your work begins after an approved decision or a customer cancellation processed under the employer’s rules.

• Seek confirmation before a notice reaches the wrong person.
• Check the employer’s instructions about which parties must be notified.
• Identify the relevant date and booking without exposing someone else’s details.
• Explain any confirmed next step and avoid adding a new date that has not been approved.
• Record the action so colleagues can see the cancellation is communicated.

A notice should clarify:

• Which booking and date are affected.
• Whether the cancellation is already confirmed or still being checked.
• Any next action the team has actually authorised.
• Where a person can direct a further question.

The work may include:

• Checking that the cancellation instruction is authorised and identifies a particular booking.
• Finding the correct calendar entry and related customer record.
• Updating the permitted status without deleting the history.
• Preparing the approved notice with the correct date and reference.
• Confirming the intended recipient and communication channel.
• Alerting relevant colleagues under the team’s procedure.
• Recording when notices were sent and a reply received.
• Routing a request for a replacement time or policy exception onward.

This job calls for a calm written tone. Cancellations may inconvenience people, and an unclear notice can cause them to attend anyway. You should be able to say what has been confirmed, what the person needs to do, and where a further question should go.

Training will cover the employer’s online calendar, approved wording and decision boundaries. You would not be expected to know its schedule or policies in advance.

Qualifications

• Previous reception, customer service or office administration experience may be helpful.
• Applicants with little or no formal experience are welcome.
• Careful reading of dates.
• Basic computer use.
• Clear written communication.
• Comfortable asking a colleague to resolve a conflicting instruction.
• Experience arranging a class or volunteer appointment can also be relevant.

Requirements

• Ability to carry out the notice work remotely.
• A quiet home office for careful checks of bookings and recipients.
• Pay is £28.50–£30.50 per hour.
• The company will explain how it confirms cancellations and assigns notices.

Benefits

• Flexible working hours (full-time or part-time).

Company Description

Your CV can show any experience handling schedule changes or sending accurate updates to affected people. The employer will teach its calendar and notice process, so newcomers should feel able to apply.

If you’re selected for the next step, you may be asked to complete an application on the hiring company’s website. Use the initial application to make your relevant communication habits visible.