[Hiring] Customer Service Delivery Updates Assistant @HRS Talent Solutions

Role Description

The Delivery Update Message Assistant checks the status already available to the organisation and writes a clear response to customer inquiries about deliveries.

• Explain the update that is actually available.
• Distinguish a confirmed update from an unanswered question.
• Locate relevant records and compare the latest status with what the customer has been told.
• Ask the responsible team for clarification if the online record is stale or conflicting.
• Communicate using approved language and avoid inventing dates.
• Check whether the status means a label was created or the parcel was actually dispatched.
• Record what status was checked and when for future reference.
• Keep a delayed or unresolved question open with a clear next action.

Qualifications

• Related experience in retail, order support, or written enquiries may help.
• Ability to write a calm, understandable email.
• Willingness to learn status terms, online systems, and escalation steps.

Requirements

• Ability to work through individual enquiries or a small queue of pending updates.
• Home office space to compare messages with online records.
• Keep personal details within approved systems.
• Resist the temptation to promise unconfirmed results.

Benefits

• Remote work opportunity.
• Full-time or part-time positions available.
• Pay range: £29.25–£31.25 per hour.

How to apply

Relevant experience may involve explaining a status, following up on an order, or giving someone a clear next step in another setting. A previous delivery-support title is not required. Show on your CV where you used accurate written communication and checked information before replying.

If you’re selected for the next step, you may be asked to complete an application on the hiring company’s website. The company can explain the specific delivery system to candidates who continue.