[Hiring] Customer Service Specialist @Teleperformance

Role Description

Aviva Travel Inbound Customer Service Specialist

• Start Date: 07/09/2026
• Salary: £25,073.49 Per Annum - £13.45 per hour
• Site: Work From Home
• Shifts: Full Time 35.85 hours working 5/7 days, Monday to Friday 08:00-20:00, Saturday 08:00-18:00, Sunday 10:00-16:00 (Must be FULLY flexible to cover business operating hours)
• Training: Up to 26 Days (No holidays or appointments will be authorised during first 9 weeks of employment)
• Contract: Permanent
• Probity: DBS, Credit Check, Sanctions check, CIFAS Check and 2 year employment history (this is in addition to referencing)

Day to day responsibilities of the Customer Service Representative:

• Customer Service processing for Aviva travel customers' policies
• Handling call demand for our banking partner
• Dealing with Travel Insurance policies underwritten by Aviva to process medical & trip upgrades for customers
• Handling complex medical queries and screening customers’ medical conditions
• Adhering to mandatory call scripts on all calls
• Using multiple systems simultaneously
• Owning and handling FCA regulated complaints through to completion
• Direct responsibility handling underwriting risks with customer protection at the forefront
• Identifying and recording vulnerability, where patience, empathy, and support are critical
• Complying with strict FCA regulations around compliance with a key focus on customer protection

Qualifications

• Must be proficient in using/navigating PC systems within a fast-paced environment
• Fantastic verbal/communication skills
• Comprehensive experience within a customer service environment
• Open mind and positive attitude in response to feedback
• Ability to establish collaborative customer relationships
• Strong written skills with attention to detail
• Professional and friendly manner
• Good, consistent typing speed
• Ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence

Benefits

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey