[Hiring] Senior Support Engineer @Valsoft Corporation

Role Description

Exeevo is looking for a Senior Support Engineer to join the team.

Our dedicated support team is the backbone of our commitment to an exceptional customer experience. We are a skilled and customer-focused group passionate about providing timely and effective solutions to our users.

What You'll Do:

• Serving as the go-to expert for the Microsoft Dynamics 365 CRM platform
• Providing in-depth support for Dynamics CRM entities, workflows, configurations, reporting, dashboards, and security models
• Taking ownership of technical issues, thoroughly understanding customer needs, and effectively utilizing the escalation process for complex resolutions
• Managing and prioritizing diverse support requests from a large user base with meticulous attention to detail
• Troubleshooting and resolving incidents and problems via phone, email, and remote meetings within defined SLAs
• Collaborating closely with engineering and product delivery teams to gain a deep understanding of product functionalities and project requirements
• Potentially contributing to project management and support service management activities

Qualifications

• 5+ years of proven functional expertise in Microsoft Dynamics CRM
• Bachelor's degree in any field, and preferably holding or currently pursuing Microsoft Dynamics CRM certifications
• Demonstrated experience in user configurations and data import/export processes
• Exceptional communication and problem-solving abilities
• Strong customer service orientation with a knack for grasping technical concepts quickly
• Excellent interpersonal and communication skills, capable of interacting effectively with individuals at all levels
• Familiarity with XRM Toolbox (a plus)
• Proficiency in debugging applications
• Fundamental understanding of database technologies
• Advanced proficiency in Microsoft Excel (formulas, pivot tables)