[Hiring] Customer Success Manager @Bloomreach

Role Description

We're expanding our Customer Success team and looking for a technically confident Customer Success Manager to partner with our Growth customers across the UK. You'll help brands grow with Bloomreach, get the most from Loomi and the wider product suite, to help turn their goals into measurable results.

What our customers achieve depends on how well their data, tracking and integrations are set up to deliver value across our product suite. You won't write integration code or build data pipelines (our consultancy services and partners do that), but you will need to understand how the platform works under the hood, read the data behind a customer's results, and have an up-to-date understanding of the AI landscape - especially in Martech - to work out where our customers need to go next to get maximum value from their relationship with Bloomreach.

You'll own a named book of customers using multiple Bloomreach solutions, working within a modern engagement model that combines automated, self-serve and product-led experiences with 1:many programmes and targeted 1:1 sessions when a customer needs them most. You'll be the face of Bloomreach for these customers: a trusted advisor, industry expert, a source of ideas, and the person who understands their setup well enough to connect them with the right resources on our side.

Qualifications

• 2+ years in a customer-facing role in B2B SaaS, e-commerce, marketing technology or digital marketing.
• Hands-on experience with at least one marketing automation, ESP or CDP platform.
• Working knowledge of web tracking and data integration.
• Comfortable with exploring data: Knowledge of SQL or strong spreadsheet skills.
• A working understanding of marketing attribution and customer segmentation.
• Strong interpersonal and relationship-building skills.
• Confident presentation and facilitation skills.
• Strong organisation and prioritisation skills.

Requirements

• Understand how customer data flows.
• Read usage against entitlements.
• Triage problems properly.
• Explain the numbers.
• Know what's possible, and brief it well.
• Use AI as a working tool.
• Share your knowledge.

Benefits

• A great deal of freedom and trust.
• Flexible working hours to accommodate your working style.
• Virtual-first work environment with several Bloomreach Hubs available.
• Company events to experience the global spirit of the company.
• Encouragement and support for volunteering activities.
• People Development Program with workshops on various topics.
• Employee Assistance Program with counselors.
• Subscription to Calm - sleep and meditation app.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.
• Restricted Stock Units or Stock Options based on role, seniority, and location.
• Participation in the company's performance bonus.
• Employee referral bonus of up to $3,000.
• Celebration of work anniversaries - Bloomversaries!

Company Description

Bloomreach is building the world’s premier agentic platform for personalization, revolutionizing how businesses connect with their customers. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.