[Hiring] Customer Education Specialist @Arbor Education

Role Description

We are looking for a friendly and engaging Customer Education Specialist to join our Customer Education team and help us provide expert guidance and support to educational institutions in optimising, using, and finding value from Arbor MIS.

• Work closely with educational organisations to assess their needs and ensure effective utilisation of the MIS.
• Train and consult with schools, supporting a range of managed services including troubleshooting issues, conducting system audits, and collaborating with stakeholders to drive efficiency and improve educational outcomes.

Core responsibilities

• Deliver online and in-person training.
• Design and deliver services to schools, MATs, and partners using professional knowledge.
• Pitch training and consultancy appropriately to users and partners in a concise manner.
• Understand Arbor’s functionality, features, and best practices to help customers maximize their use of Arbor.
• Deliver managed services for schools and partners including setups of new school years, assessments, behaviour, custom reports, etc.
• Keep up to date with product updates, changes to legislation, and new processes.
• Own training materials and keep them relevant.
• Self-reflect and provide feedback to the team on sessions and outstanding actions.
• Regular travel to national client sites and Arbor offices as needed.

Qualifications

• Driving licence required.
• Relevant background in the education sector.
• Ability to understand and articulate technology to a range of individuals, including non-technical users.
• Excellent presentation and communication skills.
• Positive approach to learning new things and troubleshooting potential issues.
• Experience with Arbor or other Management Information Systems is desirable.
• Friendly, eager to help, and possess a good sense of humour.

Requirements

• Engaging and communicative personality.

Benefits

• The chance to work alongside a team of hard-working, passionate people.
• A dedicated wellbeing team championing initiatives such as mindfulness, lunch n learns, manager training, and mental health first aid training.
• 32 days holiday (plus Bank Holidays), made up of 25 days annual leave plus 7 extra company-wide days over Easter, Summer & Christmas.
• Life Assurance paid out at 3x annual salary.
• Comprehensive wellness benefit provided by AIG Smart Health, including a 24/7 virtual GP service, mental health support, counselling, and personalised health checks.
• Private Dental Insurance with Bupa.
• Salary sacrifice Pension provided by Scottish Widows.
• Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay.
• 5 free return to work maternity coaching sessions.
• Access to services such as Calm and Bippit (financial wellbeing coaching).
• Flexible working arrangements.
• Social committees planning team, office, and company-wide events.
• Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships, etc.).
• Volunteer with a charity of your choice for a day each year.

Interview process

• Phone screen.
• 1st stage.
• 2nd stage.

We are committed to a fair and comfortable recruitment process. If you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at [email protected] .

Our commitment is backed by our partnership with Neurodiversity Consultancy, Lexxic, who provide us with training, support, and advice.

Arbor Education is an equal opportunities organisation, supporting and promoting diversity and equality.

Refer a friend

Know someone else who would be good for this role? You can refer a friend, family member, or colleague. If they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: [email protected]