[Hiring] Customer Service Specialist @Eastlink

Role Description

At Eastlink, great customer experiences start with great conversations. As a Customer Service Specialist, you'll be the first point of contact for many of our customers. You'll answer questions, solve problems, and help customers find products and services that fit their needs. No two calls are the same, so every day brings something different.

As a Customer Service Specialist, you'll support customers through inbound calls while balancing exceptional service with sales opportunities. In this role, you'll:

• Answer customer questions about accounts, billing, products, and services
• Take the time to understand customer needs and recommend the right solutions
• Help customers with upgrades, plan changes, and service requests
• Resolve concerns with professionalism, empathy, and a focus on finding solutions
• Identify opportunities to promote products, services, and promotions that provide value
• Meet individual sales and performance goals
• Accurately document customer interactions across multiple systems

Qualifications

• Strong communication and relationship-building skills
• Comfortable balancing service and sales conversations
• Reliable, accountable, and open to feedback
• Organized and able to multitask in a fast-paced environment
• Detail-oriented with a focus on accuracy and quality
• Available to work evenings and weekends as required
• Experience in customer service, retail, sales, hospitality, or a call center environment is an asset
• Don't have direct experience? We'd still love to hear from you if you have strong transferable skills, a positive attitude, and a willingness to learn

Benefits

• $18.56/hour plus unlimited commission and performance incentives
• Paid training and ongoing coaching to set you up for success
• Opportunities for internal growth and promotion
• Paid vacation and holidays
• Comprehensive health and dental benefits
• Pension plan
• Employee discounts on Eastlink products and services

Company Description

Eastlink is proudly family-owned and headquartered in Halifax, Nova Scotia. After more than 50 years, we’ve grown from a small-town startup into one of Canada’s Best Managed companies without losing our entrepreneurial edge. We move fast. We try new things. We care about doing right by our customers, and we’re not afraid to take a different approach to make that happen.

We are committed to building a workplace where everyone feels they belong. We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.